Shipping Policy of The MYSU

Last updated: 13/01/2024

  1. Delivery
    1. All deliveries are handled by our delivery partners. Delivery of purchased items will be strictly dispatched to the address provided by the customer. If alternative arrangements are required, such as collection from our warehouse, please ensure you contact us in advance.
    2. Deliveries take approximately 3 – 7 business days. However, in the unlikely event of any issue, such as delays in production, or delays by the courier company, don’t panic! Our team is here to assist you. You can contact us via email at help@themysu.com or via WhatsApp at
      +94 707 00 42 44.
    3. For returns policy, please check our section on Refunds and Exchanges.
    4. If delivery is unsuccessful on the first attempt, our courier partner will make additional attempts. It is your responsibility to ensure that someone is available to receive the delivery. If delivery is unsuccessful after multiple attempts, the product may be returned to us. Additional shipping charges may apply for re-delivery.

  2. Changes to the Shipping Policy:
    1. We reserve the right to update this Shipping Policy to comply with any amendments to relevant Sri Lankan laws. The “Last Updated” date at the top of this page indicates when the policy was last revised.

  3. Contact Information:
    1. If you have any questions or concerns about this Shipping Policy, please contact us at