Shipping Policy

All deliveries are handled by our trusted delivery partners.

Sri Lanka:

• Standard delivery takes approximately 3–7 business days.
• Orders will be dispatched to the address provided by the customer. If you wish to arrange collection from our warehouse, please contact us in advance.
• If delivery is unsuccessful on the first attempt, our courier partner will make additional attempts. If delivery remains unsuccessful, the product may be returned to us, and additional shipping charges may apply for re-delivery.

Australia:

• Standard delivery takes approximately 5–10 business days depending on your location.
• Orders will be sent to the address provided during checkout. For any changes or special requests regarding delivery, please contact us before dispatch.
• If delivery is unsuccessful after multiple attempts, the item may be returned to us, and additional shipping charges may apply for re-delivery.

In the unlikely event of any issue, such as production delays or courier delays, don’t panic! Our team is here to assist you.

• Email: help@themysu.com
• WhatsApp (Sri Lanka): +94 707 00 42 44
• WhatsApp (Australia): +61 403 064 006

Returns and Exchanges

For our returns policy, please refer to our Refunds and Exchanges section.

Shipping Policy Updates

We reserve the right to update this Shipping Policy to comply with any relevant Sri Lankan and Australian laws. The “Last Updated” date at the top of this page indicates the latest revision.

Further Information

If you have any questions or concerns about this Shipping Policy, please contact us at help@themysu.com.