Find your Peace

Our bags are not just accessories, they are pieces of art crafted with care by local artisans in Sri Lanka. To ensure your bag remains beautiful and lasts longer, please follow these care instructions

General Care:

Storage: Store your tote bag in a cool, dry place away from direct sunlight when not in use.

Usage: Avoid overloading your bag as it can stress the fabric and seams.

Cleaning Instructions:

Spot Cleaning: For minor stains, spot clean with a damp cloth using mild soap. Gently dab the area, do not rub harshly.

Hand Wash (Recommended): If a deeper clean is necessary, hand wash in cold water with mild detergent. Rinse thoroughly.

Machine Wash: If machine washing, use a gentle cycle with cold water and place the bag in a protective mesh bag.

Drying: Air dry by hanging or laying flat in the shade. Do not tumble dry.

Additional Tips:

Ironing: If needed, iron at low heat with a protective cloth between the iron and bag.

Avoid Harsh Chemicals: Do not use bleach or other harsh chemicals.

We hope you enjoy your Mysu tote bag and appreciate the craftsmanship and effort that goes into each piece. By following these care instructions, you can help extend the life of your bag and continue to enjoy its beauty and functionality.

Delivery

All deliveries are handled by our delivery partners.

Delivery of purchased items will be strictly dispatched to the address provided by the customer. If alternative arrangements are required, such as collection from our warehouse, please ensure you contact us in advance.

Deliveries take approximately 3–7 business days. However, in the unlikely event of any issue, such as delays in production, or delays by the courier company, don't panic! Our team is here to assist you. You can contact us via email at help@themysu.com or via WhatsApp at +94 707 00 42 44.

• For returns policy, please check our section on Refunds and Exchanges.
• If delivery is unsuccessful on the first attempt, our courier partner will make additional attempts. It is your responsibility to ensure that someone is available to receive the delivery. If delivery is unsuccessful after multiple attempts, the product may be returned to us. Additional shipping charges may apply for re-delivery.

Shipping Policy updates

We reserve the right to update this Shipping Policy to comply with any amendments to relevant Sri Lankan and Australian laws. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Further information

If you have any questions or concerns about this Shipping Policy, please contact us at help@themysu.com.